Understanding Flight Requests
Flight requests are the starting point of every operator workflow on jet4us. This page explains what they are, how to read them, and how their status changes as you take action.
What Is a Flight Request?
A flight request is a notification sent to your operator account when a traveler's trip has reached the stage where operators are contacted. It means the traveler has completed their trip request (including seat pooling if applicable), and jet4us has broadcast it to relevant operators.
The flight request contains everything you need to decide whether to submit an offer:
- The complete route (all legs)
- Departure date and time preferences
- Whether it's a full charter or seat pooling trip
- Seat count
- A response deadline
jet4us uses a demand-first model. Travelers confirm their group and trip details before operators are contacted. By the time you receive a flight request, the traveler is ready to receive and compare offers.
Accessing Flight Requests
Open Flight Requests from the sidebar.
You land on the Active tab, which shows all requests that are open and have not been responded to yet. This is your primary working list.
The Three Tabs
| Tab | What it shows |
|---|---|
| Active | Open requests you haven't submitted an offer for yet — your priority view |
| Accepted | Requests where your submitted offer was accepted by the traveler |
| All | Your complete flight request history, all statuses |
Check the Active tab regularly. Requests have a deadline — if you don't respond before the expiry time, the request closes and leaves your active list.
Reading a Flight Request Card
Each card in the list shows a summary of the trip. Here is what each piece of information means:
| Field | What it shows |
|---|---|
| Route | Origin and destination. Multi-city trips show the first departure and the final arrival. |
| Departure date | The requested departure date for the first leg |
| Mode | Book Jet (full private charter) or Book Seat (seat pooling) |
| Itinerary type | One Way, Round Trip, or Multi-City |
| Seats | Number of seats the traveler needs |
| Expiry | How much time you have left to respond before the request closes |
Book Jet vs Book Seat
Understanding the trip mode is important for pricing:
| Mode | What it means for your offer |
|---|---|
| Book Jet | The traveler is chartering the entire aircraft. You price the full aircraft. There is no per-seat calculation. |
| Book Seat | Travelers are pooling seats on a shared flight. You price the full trip; the system calculates each traveler's per-seat cost automatically. |
Request Statuses
From your perspective, a flight request moves through these statuses:
| Status | What it means |
|---|---|
| Sent / New | The request arrived at your account and you haven't opened it yet |
| Viewed | You have opened the request detail |
| Responded | You have submitted at least one offer on this request |
| Accepted | Your offer was selected by the traveler |
| Expired | The response window closed before the traveler made a decision |
| Cancelled | The traveler withdrew the trip request |
| Rejected | The traveler selected a different operator's offer |
Requests move from Sent to Viewed the moment you open them. The traveler does not see your viewed status — but the system tracks it for your own records.
Expiry
Every flight request has a response deadline set by the system. The expiry countdown is shown on each request card.
When a request expires:
- It leaves your Active tab
- You can no longer create a new offer for it
- Any offer you had already submitted remains in My Offers with its own validity window
Respond promptly to requests with short expiry windows. Check your notification bell for alerts on new arrivals.
Opening a Flight Request
Tap or click a request card to open the full detail view.
The detail view shows:
- Complete itinerary — all legs with dates and locations
- Total seat count
- Preferred departure time range (morning, afternoon, evening where specified)
- Trip mode (Book Jet or Book Seat)
- Whether you have already submitted an offer on this request
From this view you can:
- Create Offer — open the offer form to submit a price
- Review the full itinerary before deciding whether to bid
Respond to requests promptly. Travelers may be comparing multiple offers simultaneously, and faster responses improve your visibility in their decision process.
Multiple Offers on the Same Request
You can only have one active offer per flight request at a time.
If you need to change your pricing after submitting:
- Withdraw your existing offer from My Offers
- Return to the flight request and create a new offer
See Managing Offers for details on withdrawing.