Chat with Travelers
jet4us includes a built-in chat feature for direct communication between operators and travelers. This page explains how to access conversations, the two types of chat available, and how to use chat effectively.
When Chat Is Available
Chat is only available on confirmed trips — after a traveler has accepted your offer and a confirmed departure has been created.
You cannot chat with travelers during the offer phase (before acceptance). For operational coordination, payment follow-up, and pre-flight communication, chat is your primary channel inside the platform.
Accessing Chat
There are two ways to reach your conversations:
From the Dashboard
The Dashboard displays a Recent Conversations list — your most recently active chats, regardless of which trip they belong to.
Tap any conversation in the list to open it immediately. This is the fastest route when you know a traveler has messaged you.
From the Notification Bell
When a traveler sends you a message, you receive a notification via the notification bell (top right of the panel). Tap the notification to go directly to that conversation.
From a Confirmed Departure
- Go to Confirmed Departures
- Open the relevant departure
- Tap the chat icon or the Chat option within the departure detail
This takes you into the conversation context for that specific trip. From here you can access both the group chat and individual traveler chats for this departure.
Types of Conversations
Trip Group Chat
A shared conversation that includes you and all travelers booked on a specific confirmed departure.
Best used for:
- Schedule or logistics updates that apply to all passengers
- Pre-flight briefings or arrival instructions
- General announcements about the departure
Everyone in the booking — all travelers on that trip — can see and reply in the group chat.
Traveler Direct Chat
A private one-on-one conversation between you and a single traveler on one of your confirmed trips.
Best used for:
- Following up on a specific traveler's payment
- Handling a personal request or special arrangement
- Discussing a matter that should not be visible to the rest of the group
Direct chats are only available for travelers who have a booking on your confirmed trip.
Using Chat Effectively
Check the Dashboard first
The Recent Conversations list on the Dashboard shows your most active conversations at a glance. Make checking it part of your daily routine so you don't miss traveler messages.
Respond to notifications promptly
The notification bell alerts you to new messages. Travelers expect operational communication to be timely — especially close to departure.
Know which chat type to use
| Situation | Recommended chat |
|---|---|
| Departure time update for all passengers | Group Chat |
| FBO change or ground transport info | Group Chat |
| Payment follow-up for one traveler | Direct Chat |
| Special dietary or seating request | Direct Chat |
| Pre-flight pack documents or welcome note | Group Chat |
Archiving conversations
Once a departure is complete and no further communication is needed, you can archive the conversation so it no longer appears in your recent list. This keeps your Dashboard tidy as your departure volume grows.
Limitations
Chat is currently text-only. Images, documents, and file attachments are not supported within jet4us chat at this time. For contracts, passenger manifests, or documents requiring signatures, use your existing external communication channels (email, your operations platform).
Chat and Notifications Summary
| Trigger | Notification | Where to respond |
|---|---|---|
| Traveler sends a message in group chat | Bell notification | Dashboard → Recent Conversations or Confirmed Departures → Chat |
| Traveler sends a direct message | Bell notification | Dashboard → Recent Conversations or Confirmed Departures → Chat |
| You send a message | — | Traveler receives a notification on their side |