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Operator Troubleshooting

Find answers to the most common issues operators run into on the jet4us operator panel.

I can't open the Offer Form​

Are your currencies configured? Both your quote currency and local currency must be set before you can create offers. Go to the sidebar, open Preferences, and set both currency fields. Once saved, return to the flight request to open the Offer Form.

Is the flight request still active? Expired or cancelled flight requests cannot receive new offers. Check the status of the request in the All tab. If it has expired or been cancelled, no further offers can be submitted for that request.

I can't submit my offer​

Have you published your Operator Terms and Cancellation Policy? Traveler-facing terms are required before any offer can be submitted. Publish your terms from the Preferences section, then return to the Offer Form to submit.

Are all required fields complete? Check that every leg in your offer has:

  • Departure and arrival airports selected (exact airports required — city-level is not accepted)
  • Departure date and time set
  • A price entered in your quote currency

All fields must be complete before the offer can be submitted.

The flight request disappeared from my Active list​

Possible reasons:

  • The request expired without any offer being accepted
  • The traveler cancelled the trip request
  • Another operator's offer was accepted and the request is now closed

Open the All tab to see the full history of flight requests and their final statuses.

My submitted offer disappeared​

Did the traveler select a different offer? If the traveler accepted another operator's offer, your offer is automatically rejected. This is a normal part of the competitive offer process.

Did the request expire before a decision was made? If the flight request expired before the traveler acted, all pending offers on that request also expire.

To review your offer history, go to My Offers and open the All tab.

A traveler submitted payment but I don't see it​

Check Confirmed Departures, open the relevant trip, and look for bookings showing a Payment Under Review status.

Make sure notifications are enabled in the app so you receive alerts when travelers submit payment proof.

The payment proof looks wrong — what should I reject for?​

You should reject a payment proof when:

  • The transferred amount does not match the required amount
  • The screenshot is unclear, cropped, or illegible
  • No transfer reference or transaction ID is visible

Always add a clear rejection reason when rejecting. This tells the traveler exactly what needs to be corrected. After rejection, the traveler can upload a corrected proof and resubmit.

I can't see passenger details​

Passenger details are entered by travelers themselves. If a traveler has not yet submitted their details, the manifest will be incomplete.

You can send a reminder to the traveler from the booking detail view. The traveler must complete their passenger information before departure.

I withdrew my offer by mistake — can I resubmit?​

Yes. As long as the flight request is still active — meaning it has not expired and no other offer has been accepted — you can create a new offer for the same request.

Open the flight request from the All tab and use the Offer Form to submit a fresh proposal.